Terms and Conditions

The YallaNow app (YallaNow.APP) and yallanow.app — an ordering and delivery platform in Riyadh, Saudi Arabia

Last updated: 2 November 2026

This page brings together the terms of use of the YallaNow platform and all its policies. Please read it carefully before using the platform. Refund details are in the Refund Policy and data details in the Privacy Policy; both form part of these terms. If the Arabic and English texts differ, the Arabic text prevails.

Contents

1. Contractual relationship
2. Accounts and membership
3. User content
4. Role of the platform and stores
5. Orders
6. Prices and payment
7. Delivery policy
8. Cancellation and refund policy
9. Wallet and loyalty points
10. Offers and coupons
11. Prohibited use
12. Intellectual property
13. Personal data
14. Limitation of liability
15. Indemnity
16. Force majeure
17. Severability
18. Governing law and disputes
19. General
20. Changes to these terms
21. Contact us

1. Contractual relationship

These terms are a binding agreement between you and Qimmat Al-Mawad Trading Company (شركة قمة المواد التجارية), operator of the YallaNow platform ("the platform", "we"). "Store" means any restaurant or shop listing its products on the platform, and "you" means the user.

By using the platform or placing an order you accept these terms; if you do not accept them, do not use the platform. Some offers come with their own displayed terms, which apply to that offer where they differ from these terms.

2. Accounts and membership

• The service is intended for people aged 18 or over.
• You can browse stores and fill a cart without an account. Placing an order needs an account with a Saudi mobile number, verified by a code sent by SMS.
• You are responsible for keeping your details and addresses accurate and for everything done from your account. Never share your verification code, and tell us at once if you suspect unauthorised use.
• We may suspend, restrict or close an account for misuse, fraud or breach of these terms.
• You can delete your account at any time in the app or on the account deletion page.

3. User content

What you write or send on the platform — ratings, order notes, chat messages and photos attached to complaints — must be accurate and lawful and must not be abusive, defamatory or infringe anyone's rights. You allow us to use it as needed to run and improve the service and handle complaints, and we may remove content that breaks these rules. Your rating reaches the store and the captain.

4. Role of the platform and stores

• The platform is an intermediary: it lists independent stores, takes your order, collects payment and arranges delivery.
• Each store sets its own prices, items and availability, and is responsible for the quality, safety, accuracy and licensing of what it prepares, including the allergen information it shows.
• Some stores may have their own policies shown on their store page, which apply together with these terms.

5. Orders

• Your order is accepted when the store accepts it. A store may reject an order (for example, an item is sold out or it is outside opening hours); the order is then cancelled and everything you paid is refunded.
• A scheduled order is sent at the time you chose. It can no longer be cancelled from a cut-off before its slot, set by the store and shown to you.
• Product photos may differ slightly from the actual product.
• We may cancel an order with a full refund if there is an obvious error in its price or availability, or if we suspect fraud.

6. Prices and payment

• Prices are in Saudi riyals and include 15% VAT. Before you confirm you see the items total, delivery fee, discounts and final amount, and you receive a tax receipt for the order.
• Payment methods, as shown on the checkout screen: cash on delivery, wallet balance, and cards (mada · Visa · Mastercard · Apple Pay) through a licensed payment provider.
• Card details are entered directly on the payment provider's page. We do not store your card number or security code.
• A card order is not sent to the store until payment is confirmed. If payment is not completed within 15 minutes the order is cancelled automatically, and any amount taken from your wallet for it is returned.
• With cash on delivery, you pay the amount shown on the order to the captain on delivery, or at the branch if you chose pickup.

7. Delivery policy

• We deliver within the coverage areas each store serves; before ordering you see whether your address is covered.
• A delivery captain brings the order to the address you chose, or you collect it yourself from the branch if you choose pickup where the store offers it.
• The delivery fee depends on distance or delivery zone and the store's policy, and is shown before you confirm. The arrival time shown is an estimate and can be affected by traffic, weather and demand.
• Please make sure your address and map pin are correct and that your phone is reachable. You can follow the order and the captain in the app and message the captain from the order chat.
• If delivery is not possible because the address is wrong or calls go unanswered, we try to reach you; the order may be held for re-delivery or cancelled depending on its status.
• Check your order on delivery; if anything is missing, wrong or damaged, tell us with "Problem with this order?" in "My orders".

8. Cancellation and refund policy

• You can cancel in the app before the store accepts your order, and everything you paid is refunded.
• After acceptance preparation starts, so it cannot be cancelled in the app; contact support and we review it according to its preparation stage.
• Card payments go back to the same card (or instantly to your wallet if you choose that when cancelling); wallet payments go back to the wallet instantly.
• Food and perishable products cannot be returned after delivery; missing, wrong or damaged items are handled by a refund after review.

Full details and refund timings are in the Refund Policy.

9. Wallet and loyalty points

• Wallet: a riyal balance in your account, used for orders on the platform. It cannot be transferred to another account.
• Loyalty points: you earn one point for every riyal you pay for items (after discounts, excluding the delivery fee and wallet payments); 100 points are worth SAR 10 when redeemed. Points earned on an order are deducted if that order is refunded.
• We may cancel balance or points that resulted from a technical error, fraud or misuse.

10. Offers and coupons

• One coupon can be used per order.
• Each offer or coupon has its own displayed conditions: validity, minimum order, eligible stores or products, number of uses and who can use it.
• Some offers apply automatically; others need a code entered in the cart.
• A coupon used on a cancelled order becomes usable again under its conditions. Discounts have no cash value.
• We may change or end offers, and cancel benefits obtained by gaming them, for example through multiple accounts.

11. Prohibited use

• Placing fake orders, or using a payment method that is not yours.
• Gaming offers and coupons.
• Abusing delivery captains, store staff or our support team.
• Attempting to hack, disrupt or scrape the platform, or using it for any unlawful purpose.

12. Intellectual property

The YallaNow name, logo and the design and content of the app and website belong to the platform. Store names, logos and product photos belong to their owners. They may not be copied or used without written permission.

13. Personal data

We collect and use your data only as needed to provide the service, in line with the Personal Data Protection Law, its regulations and the controls of the Saudi Data & AI Authority. What we collect and why, who we share it with, how long we keep it and your rights are set out in the Privacy Policy.

14. Limitation of liability

We work to keep the service running without interruption but cannot guarantee it will be error-free at all times. To the extent permitted by law: we are not liable for indirect or consequential losses; our liability for any order is limited to the value of that order; and we are not liable for use of your account resulting from your failure to keep your verification code safe. Each store is responsible for its products. This does not affect your statutory rights as a consumer.

15. Indemnity

You are responsible for claims or losses suffered by the platform that arise from your breach of these terms or the law, or from your misuse of the platform.

16. Force majeure

We are not in breach for delays or failures caused by circumstances beyond our reasonable control, such as disasters, severe weather, network or utility outages and government decisions.

17. Severability

If any provision of these terms is held invalid or unenforceable, the remaining provisions stay in effect.

18. Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law. We aim to resolve any dispute amicably through support first; otherwise the competent courts in Riyadh have jurisdiction.

19. General

• These terms, together with the Refund Policy and the Privacy Policy, are the entire agreement between you and the platform about its use.
• A delay in enforcing a right is not a waiver of it.
• You may not transfer your rights or obligations under these terms without our consent.
• If the Arabic and English texts differ, the Arabic text prevails.

20. Changes to these terms

We update these terms whenever the service changes and will notify you in the app of any material change before it takes effect. Continuing to use the service after that means you accept the change. The date of the last update is at the top.

21. Contact us

In the app: More → Support, by phone on +966 55 402 0703, by email at info@material.sa, or on the support page. Address: 7168 Al Takhassusi St, Al Maather Ash Shamali, Riyadh 12314.